In the comments, Cabel from Panic explains in some more depth the interactions they've had with the App Store reviewers. The comment ends on a peculiar note:
"It’s hard to describe the legitimate emotional toll we feel when we’re angry or frustrated with a company we love so deeply. But then we realize it’s never Apple we’re frustrated with. It’s always the App Store."
I can't tell if this is sarcasm or not because it has a such a strange echo of both Kafka and Stalin. "It's never the Revolution we're frustrated with, just those over-enthusiastic types at Cheka..."
It's simple. Cabel is being diplomatic and doesn't want to burn any bridges. It's a reflection of how much power Apple has that developers are fearful of upsetting the mothership. I know a few former indie Mac and iOS developet who now work for Apple which explained why they were always shy to voice their true opinion publicly - they had a dream to work for Apple and didnt want to shoot themselves in the foot. Self censorship at its finest.
But it doesn't usually make sense to claim to be completely pleased with the whole, while disliking a part. "This meal is perfect. It's just the sauce that's awful." Isn't that cognitive dissonance?
"It’s hard to describe the legitimate emotional toll we feel when we’re angry or frustrated with a company we love so deeply. But then we realize it’s never Apple we’re frustrated with. It’s always the App Store."
I can't tell if this is sarcasm or not because it has a such a strange echo of both Kafka and Stalin. "It's never the Revolution we're frustrated with, just those over-enthusiastic types at Cheka..."