When I worked for RS just out of high school (1990) that was already corporate policy.
C: "Why do you need to know my phone number?"
M: "I don't, ma'am, but the computer needs it."
C: "Oh, OK... 313..."
M: "It also wants your address."
C: "What? Why?"
M: {skip}{skip}{skip} "That'll be $5.68 ma'am."
When I worked for RS just out of high school (1990) that was already corporate policy.