They are people, and they are doing their jobs. It's just that people are capable of horrible crimes, and these jobs shouldn't exist.
And nothing works better at implementing a police state than a fervent belief that your nation and culture are somehow 'special' and occupy a unique place in history. It allows you to disregard hard-learned lessons of the past. Lessons like 'Tyranny lurks always just around the corner, and the speed and ease with which it will manifest itself, is as breathtaking as it is terrifying."