I can understand your frustration, but this is how it works almost anywhere. Like if someone joins an IRC channel about a programming language and says something like "I'm getting build error X when including library Y" people will just say "working fine here" or "did you check the wiki?" or something like that. Someone will have to surrender time to help you and you'll have to give more information and run through options with them.

I mean, it could be a lot of different things causing it.

The bogus error is bad, though. Also, as a paying customer, you would think they would have a better response. Damn :[

Maybe someone ran some numbers and found out it was a better idea to just hit everyone with form letters first, to dissuade the people who will never get adwords working anyway.