> I would therefore look askance at any organisation using SO proper for their support.
I've come to view SO as more of a crowd-sourced FAQ site rather then a direct support site.
In that capacity it does a great job. But it either leaves a large hole in support when all non-generalizable questions are shoved into the bin, or it forces the organisation to split the community by having an alternate forum/chat/list where such questions are welcome.
I've come to view SO as more of a crowd-sourced FAQ site rather then a direct support site.
In that capacity it does a great job. But it either leaves a large hole in support when all non-generalizable questions are shoved into the bin, or it forces the organisation to split the community by having an alternate forum/chat/list where such questions are welcome.