I had a similar experience in Boston a couple months ago with Budget.
Waited in line more than an hour just to get to an agent, and when I finally got up there, I discovered what was taking so long: they had no cars available. They had only one or two people working returns, so as fast as they could process cars back in, they were sending them back out. For every person who got up to the counter, it was taking 10-15 minutes just to get them a car.
I was traveling with my wife and nine month old daughter. I had requested a car seat when I made the reservation, but, no surprise, no car seat when we got out to the car. Not only that, but they didn't even have any car seats at all - the manager had to go to another car rental agency and get a seat from them.
The whole thing from start to finish took just short of 2 hours.
So yeah, next time I travel, I'll definitely see if Silvercar is available. Even if we had to bring a car seat with us, just shaving the hour in line would have been been very welcome.
Waited in line more than an hour just to get to an agent, and when I finally got up there, I discovered what was taking so long: they had no cars available. They had only one or two people working returns, so as fast as they could process cars back in, they were sending them back out. For every person who got up to the counter, it was taking 10-15 minutes just to get them a car.
I was traveling with my wife and nine month old daughter. I had requested a car seat when I made the reservation, but, no surprise, no car seat when we got out to the car. Not only that, but they didn't even have any car seats at all - the manager had to go to another car rental agency and get a seat from them.
The whole thing from start to finish took just short of 2 hours.
So yeah, next time I travel, I'll definitely see if Silvercar is available. Even if we had to bring a car seat with us, just shaving the hour in line would have been been very welcome.