so when companies knowingly hide credit card charges, and doesn't notify users of term changes that may affect customers especially when it comes to hidden charges.. I don't expect anything, other than to bring to public what kind of company this is. Is it really a mistake to charge people's credit cards without notification ?
I disagree, he's not being obnoxious, the apology isn't super clear so he could be mistaken.
It reads like they've decided to take $99 from previously free customers on the basis of them not complaining when they were sent an email. If thats the case, I personally think it's a pretty crappy practice and any customer that claims to have not recieved the email should be entitled to a refund.
If thats not the case, they should probably take a look at the message because it's confusing.
p.s. Please don't come back with a selective quote. The "what happens" seems to conflict with the "Next steps" which is why I'm confused.
