Also, from the customer side, people ask at the higher end, don't they? Beyond a certain level, it's more of a search and a quest than just browsing. So you mainly have to show that you have connections for certain things. Why does this sound like drugs now?
I know this from a few friends who are deep into tabletop and boardgames, and they would regularly work with the one or two small stores around to get some special, expensive item (to help keep the shop afloat).
Yeah, in my experience the people who want niche stuff are willing to work with you and have a "high touch" experience. Where the people who want entry-level stuff want turn-key, sane defaults.
The annoying thing is people with lots of money and no experience who want the special expensive thing but they want it now and they don't know what options they want. I'm sure other fields are good at separating fools and their money but niche hobby retail isn't the Audi dealership, we're not just trying to upsell you for fun.
I know this from a few friends who are deep into tabletop and boardgames, and they would regularly work with the one or two small stores around to get some special, expensive item (to help keep the shop afloat).