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I'm not sure if that's still a thing but I remember period where companies were using their fb profiles and messenger to provide customer support. That gave me shivers back then.


It is worse now. Customer support on Facebook? Check. Making appointments only through Facebook? CHECK.

I called up some place (yes, via phone) for an appointment, they told me to get one through Facebook.


Absolutely still going on. They don't even know it's a bad idea.




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