I've worked in tech support too, and at the beginning some people were just doing things wrong. I tried to give them advice, but they weren't always willing to listen, or it led to lots more work to fix the root cause. I started to learn to help them with the current problem only, and not get philosophical because the time saved could help other people.
But this gets turned around if you are the person with the problem. It turns into people helping you by treating a symptom instead of doing systemic / holistic diagnosis and treatment.
I've found lots of people who have struggled with medical conditions, only to finally get a diagnosis (and treatment!) that looking backwards was blindingly obvious.
I've worked in tech support too, and at the beginning some people were just doing things wrong. I tried to give them advice, but they weren't always willing to listen, or it led to lots more work to fix the root cause. I started to learn to help them with the current problem only, and not get philosophical because the time saved could help other people.
But this gets turned around if you are the person with the problem. It turns into people helping you by treating a symptom instead of doing systemic / holistic diagnosis and treatment.
I've found lots of people who have struggled with medical conditions, only to finally get a diagnosis (and treatment!) that looking backwards was blindingly obvious.