I got fiber at home a few years ago (France). I was with one operator on ADSL before (Free) and asked their customer service when I can switch.
They told me to wait a week for the email which will tell me how to switch.
I waited, called and got fed up with them, asked Orange, they came the day after and I am with them since
I pay 45€ for 1000/400, the reliability of the fiber is ok (I have to force the synchronization once every 2 months), their equipment is shitty and I installed my own router.
Now Free us calling because they finally decided to be a player in the area, after 2 or 3 years.
But at least we have competition because of the law (all ISPs must be able to use the existing fiber)
They told me to wait a week for the email which will tell me how to switch.
I waited, called and got fed up with them, asked Orange, they came the day after and I am with them since
I pay 45€ for 1000/400, the reliability of the fiber is ok (I have to force the synchronization once every 2 months), their equipment is shitty and I installed my own router.
Now Free us calling because they finally decided to be a player in the area, after 2 or 3 years.
But at least we have competition because of the law (all ISPs must be able to use the existing fiber)