> We felt the strain of waiting days for an answer to a mission critical Unity issue. But in the grand scheme, the pain was less than 10% of what we would have experienced doing it with our own engine.
Wouldn't that make you feel nervous ? To totally depend on unity's merit to ship a game when you cannot address blocker bugs yourself ?
Yes, but not unusual, as well as Unity we have similar blocks from MS, Sony, Oculus, Nintendo.
One good thing is that rather than us hitting lots of blocks with the hardware manufacturers with regards to the engine, Unity handles this instead and Unity is in a much better position to resolve issues due to their relationship with the hardware manufacturers but also the size of the dev team.
We still had several issues we had to deal directly with Sony/MS/Nintendo. Some issues they could resolve and others they could not (meaning we had to find elaborate workarounds or key changes to the game we didn't ideally want to make).
Wouldn't that make you feel nervous ? To totally depend on unity's merit to ship a game when you cannot address blocker bugs yourself ?