> Or is this a sign of a change in the GCE support model?
It's standard practice for all professional services (not limited to tech or cloud). When you are a major client you always get privileges and custom support.
It's a mix of you pay so much for the service that they can give you some help + it's good for PR and case studies + it helps them to gather feedback on their services.
That's just the way business do business (outside of the 20 years old children at SV companies who are scared to talk to sales guys and support).
It's standard practice for all professional services (not limited to tech or cloud). When you are a major client you always get privileges and custom support.
It's a mix of you pay so much for the service that they can give you some help + it's good for PR and case studies + it helps them to gather feedback on their services.
That's just the way business do business (outside of the 20 years old children at SV companies who are scared to talk to sales guys and support).